Senior Retail Associate

POSITION SUMMARY

• To create and maintain a long-term relationship with the customers in order to achieve sales goals.
• Represent the Brand in a positive manner while ensuring recurring business.
• Responsible for assisting customers with choices, assist and provide information about the product in question.
• Foster a positive, engaging and ethical working environment

KEY AREAS OF RESPONSIBILITIES

Drive the Sales

• Work to hit individual sales and other store target.
• Execute sales strategies and action plans implemented by the Managers.
• Maintain a tight control on discounting and giveaways/ discontinued products.
• Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports

Achieve High Service Standards

• Keep abreast of product knowledge, sales & customer service whilst providing excellent WOW service experience to customers.
• Maintaining and upholding the company’s image as a prestigious and luxurious brand at all times.
• Work with the Manager to best handle customer complaints.
• To comply with Brand standards, company SOP and the Code of Business Conduct.

Maintain Best Retail Standards

• Keep abreast of product knowledge, sales & customer service whilst providing excellent.
• WOW service experience to customers.
• Responsible to collect Customer Registration Card as per store target
• Work with the Manager to best handle customer complaints.
• To comply with Brand standards, company SOP and the Code of Business Conduct.

Inventory Integrity

• Working together with Managers and floor to manage inventory and minimize stock losses
• Conduct daily, monthly stock count for store.
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures.
• Qualitative security measures to prevent theft and pilferage.

Reporting

• Updating customer database on frequent basis.
• Responsible for all stock control documentation. Ensure timely and accurate submission.
• To support Managers in collating data for all reports pertaining to sales, customer service, accounts, logistics in a timely manner
• Any Ad Hoc reporting as required by the Managers.

Personal Development

• To have and maintain at all times competent product knowledge.
• Complete E-Learning Modules on timely manner.