PENGIRIMAN DAN PENGANTARAN

Lacak Pemesanan

Terdapat 2 cara mudah untuk melihat update orderan Anda :

Kunjungi halaman Lacak Pemesanan untuk melihat status orderan Anda. Anda akan membutuhkan nomor pemesanan Anda, email dan kode pos billing

Harap masuk ke Akun Saya dan lihat histori pemesanan.

Kenapa saya tidak melihat scan pelacakan untuk order saya?

Informasi pelacakan akan tidak tersedia untuk 24 sampai 48 jam setelah Anda menerima email Konfirmasi Pengiriman. Akan ada beberapa hari dimana scan paket order berpindah dari lokasi kurir. Kami pastikan ini tidak akan memperngaruhi tanggal terima barang.

Kapan pengiriman pemesanan kami diproses?

RAYA UPDATE: Kepada customers website Bath & Body Works, warehouse kami akan tutup pada tanggal 12-16 May 2021, dan kembali beroperasi pada Senin, 17 May 2021. Mohon dimaklumi adanya keterlambatan pengiriman. Kami memproses pemesanan Anda sebaik mungkin disaat yang sulit ini. Kami mengutatmakan keselamatan partner distribusi kami untuk memastikan semua dalam kondisi sehat dan selamat. Karena kami sedang mengalami delay dalam proses pengiriman, kami akan mengirimkan email untuk tetap meng-update akan pemesanan Anda. Pemesanan dengan Standard Delivery akan tiba 10-14 hari kerja.

Anda akan diberikan nama kurir dan tracking mumber melalui email ketika Anda selesai bertransaksi. Pengiriman Indonesia akan melalui Pos Indonesia

Note: : pada beberapa kejadian, pemesanan Anda langsung di proses dan tidak dapat di batalkan atau diganti. Anda akan terima beberapa pengiriman untuk memproses pemesanan Anda.

Pengiriman apa yang Anda mau?

Pos Indonesia

REGION Flat Rate Shipping Minimum spend for FREE SHIPPING Delivery Time
West IDR 35,000 IDR 700,000 5-14 business days
East IDR 70,000 IDR 800,000 5-14 business days
Central IDR 70,000 IDR 800,000 5-14 business days

Our regions are as follows:

WEST REGION
Bangka Belitung, Banten, Bengkulu, DI Yogyakarta, DKI Jakarta, Jambi, Jawa Barat, Jawa Tengah, Jawa Timur, Kepulauan Riau, Lampung, Nanggroe Aceh Darussalam (NAD), Riau, Sulawesi Selatan (Makassar), Bali, Sumatera Barat, Sumatera Selatan, Sumatera Utara

CENTRAL REGION
Gorontalo, Kalimantan Barat, Kalimantan Selatan, Kalimantan Tengah, Kalimantan Timur, Kalimantan Utara, Nusa Tenggara Barat (NTB), Nusa Tenggara Timur (NTT), Sulawesi Barat, Sulawesi Selatan, Sulawesi Tengah, Sulawesi Tenggara, Sulawesi Utara

EAST REGION
Maluku, Maluku Utara, Papua, Papua Barat

IDR 35,000 Flat Rate Shipping & Handling is available for West Region. Free Shipping is available for orders above IDR 700,000 in merchandise value shipping via Standard service to Residential Addresses.

IDR 70,000 Flat Rate Shipping & Handling is available for East & Central Regions. Free Shipping is available for orders above IDR 800,000 in merchandise value shipping via Standard service to Residential Addresses.

All orders will be processed and delivered within 5-14 business days by Quantium Solutions.

NOTE: Orders placed after 12 p.m. JKT Monday - Friday may not be processed until the following business day. Saturday delivery is not available.

Shipping & handling charges - which include taxes, duties and brokerage fees where applicable - will automatically be added to your total during Checkout.

Do you offer a Ship-to-Store option?

We do not offer this option at this time; however, we offer IDR 35,000 Flat Rate Shipping & Handling for West Region. Free Shipping is available for orders above IDR 700,000 in merchandise value shipping via Standard service to Residential Addresses. IDR 70,000 Flat Rate Shipping & Handling is available for East & Central Regions. Free Shipping is available for orders above IDR 800,000 in merchandise value shipping via Standard service to Residential Addresses.

All value shipping via Quantium Solution service within Indonesia.

Can I ship my order internationally?

At this time, we only ship to addresses that are located within Indonesia.

Flat Rate Shipping & Handling

IDR 35,000 Flat Rate Shipping & Handling is available for West Region. Free Shipping is available for orders above IDR 700,000 in merchandise value shipping via Standard service to Residential Addresses. IDR 70,000 Flat Rate Shipping & Handling is available for East & Central Regions. Free Shipping is available for orders above IDR 800,000 in merchandise value shipping via Standard service to Residential Addresses.

What if my package is late or lost?

If your order hasn't arrived, please call the carrier and allow one additional business day past the delivered scan, or one additional business day after your shipping time frame. If your package still has not arrived, please contact our customer care team from Monday-Friday, 9:00am-9:00pm WIT.

NOTE: Be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.

What if my item arrives damaged?

If your order arrives with a damaged or defective item, please contact our customer care team from Monday-Friday, 9:00am-9:00pm WIT. We will be happy to take a look at your order and discuss options!

ADDITIONAL SHIPPING GUIDELINES

Estimasi pengiriman didasari oleh 2 faktor : waktu pemesanan dan waktu transit. Produk in stock akan dikirimkan ketika barang sdh dialokasikan, pembayaran sudah diterima, dan alamat sudah di verivikasi. Untuk pengiriman kebanyakan, proses ini dimulai ketika pesananmu telah dipesan. Tergantung pada waktu pemesanan, proses pemesanan tidak dapat diproses saat itu juga. Pesanan dapat diproses keesokannya di hari kerja, Senin – Jumat, diluar Public Holiday / Hari Libur. Saat dihari sibuk, proses pemesanan membutuhkan waktu lebih.

Bath & Body Works akan menentukan metode pengiriman yang paling efisien berdasarkan alamat Anda. Apabila pesanan Anda termasuk produk pre-order atau back ordered, akan ada charge yang kami akan informasikan dari awal. Anda tidak ada dikenakan biaya pengiriman sampai pemesanan terkirim.

Shipping & handling will be charged at the time of order being placed. If your order includes a pre-order or backordered item, shipping & handling charges will be assessed for the entire order at the time of the initial shipment.

Biaya pengiriman akan dikenakan biaya pajak.