Store Supervisor

POSITION SUMMARY

• Assist Manager in day to day operations of a retail store, indirectly oversees all store functions
• For stores in:
  • TUNJUNGAN PLAZA SURABAYA

KEY AREAS OF RESPONSIBILITIES

Drive the Sales and maximize Profitability

• Deliver store’s / outlet’s sales performance.
• Communicate information on sales goals and targets to the team on continuous basis.
• Prepares necessary sales reports for Managers

Deliver WOW Experience

• Provide a unique and genuine customer experience that delights and engages every shopper by following the 7 steps to WOW.

Delivery Operations Excellence

• Keep abreast of product knowledge, sales & customer service whilst providing excellent.
• WOW service experience to customers.
• Responsible to collect Customer Registration Card as per store target
• Work with the Manager to best handle customer complaints.
• To comply with Brand standards, company SOP and the Code of Business Conduct.

Develop Team

• Conduct daily briefing to retail staff on target and highlights of the day
• Monitor stock availabilities
• Maintain visual merchandising displays for promotional and seasonal activities. e.g. EOS, SASS
• Prepares monthly reports for Managers.

Inventory Integrity

• Supervise retail staff
• Encourage team to demonstrate Valiram Entrepreneurial Spirit.
• Second in charge in the absence of Manager to look into staff related matters.

REQUIREMENT

• Minimum 5-7 years of total retail experience with a minimum of 3 years in a supervisory role.
• Diploma/Bachelor’s degree (desirable) in related field or equivalent experience.
• Ability to communicate, influence and negotiate effectively with all levels of leadership.
• Proven organisational skills – able to manage multiple demands with competing priorities and allocate time effectively.
• Ability to analyse situations and resolve issues with innovation and creativity
• Ability to challenge and influence operational processes.