Order Tracking
There are two easy ways to stay up-to-date on the status of your order:
- Visit our Order Tracking page to view your order status. You will need your order number, email address, and billing post code. Once your order is shipped, you can track your parcel at our courier partner's website.
- Log into My Account and review your order history.
Note: Please be informed that when your order is handed over to the courier, you will receive SMS/WA Blast to your delivery phone number regarding the tracker no. & link that you can use to track your order.
Why am I not seeing any tracking scans for my order?
Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email. Several days may pass between package scans as your order moves between carrier locations. We assure you that this will not affect your expected delivery date.
When will my order get processed?
Orders placed after 12 p.m. JKT Monday - Friday may not be processed until the following business day. Weekend orders will be processed the next business day (Monday). Weekend delivery is not available.
When will my order ship?
Your order will be packed within (max) 2x24hrs after the transaction has been successful before it’s ready to be shipped.
In most cases of high volume of customers, we are experiencing delays with regards to the shipping and delivery of your order.
We are doing our best to address this and are looking send out your goods asap.
Please be assured that you and your order remain our priority; they are being processed and you will receive an update soon
You will be provided the carrier name and tracking number via email once your order ships. Orders shipped within Indonesia will arrive via DHL
Note: In most cases, your order is finalized immediately and cannot be changed or canceled. You may receive several shipments to complete the fulfillment of your order.
What Delivery Options do you offer?
Sicepat
| Region |
Flat Rate Shipping |
Minimum spend for FREE SHIPPING |
Delivery Time |
| Region 1 |
IDR 35,000 |
IDR 500,000 |
2-7 business days |
| Region 2 |
IDR 70,000 |
IDR 650,000 |
5-14 business days |
Our regions are as follows:
REGION 1
Bali, Banten, DI Yogyakarta, DKI Jakarta, Jawa Barat, Jawa Tengah, Jawa Timur, Lampung, Sumatera Selatan.
REGION 2
Bengkulu, Jambi, Kepulauan Riau, Riau, Gorontalo, Kalimantan Barat, Kalimantan Selatan, Kalimantan Tengah, Kalimantan Timur, Kalimantan Utara, Maluku, Maluku Utara, Nanggroe Aceh Darussalam (NAD), Nusa Tenggara Barat (NTB), Nusa Tenggara Timur (NTT), Papua, Papua Barat, Sulawesi Barat, Sulawesi Selatan, Sulawesi Tengah, Sulawesi Tenggara, Sulawesi Utara, Sumatera Barat, Sumatera Utara.
IDR 35,000 Flat Rate Shipping & Handling is available for Region 1. Free Shipping is available for orders above IDR 500,000 in merchandise value shipping via Standard service to Residential Addresses.
IDR 70,000 Flat Rate Shipping & Handling is available for Region 2. Free Shipping is available for orders above IDR 650,000 in merchandise value shipping via Standard service to Residential Addresses.
All orders will be processed and delivered within 5-14 business days by DHL.
NOTE: Orders placed after 12 p.m. JKT Monday - Friday may not be processed until the following business day. Saturday delivery is not available.
Shipping & handling charges - which include taxes, duties and brokerage fees where applicable - will automatically be added to your total during Checkout.
Do you offer a Ship-to-Store option?
We do not offer this option at this time; however, we offer IDR 35,000 Flat Rate Shipping & Handling for Region 1. Free Shipping is available for orders above IDR 500,000 in merchandise value shipping via Standard service to Residential Addresses. IDR 70,000 Flat Rate Shipping & Handling is available for Region 2. Free Shipping is available for orders above IDR 650,000 in merchandise value shipping via Standard service to Residential Addresses.
All value shipping via DHL service within Indonesia.
Can I ship my order internationally?
At this time, we only ship to addresses that are located within Indonesia.
Flat Rate Shipping & Handling
IDR 35,000 Flat Rate Shipping & Handling is available for Region 1. Free Shipping is available for orders above IDR 500,000 in merchandise value shipping via Standard service to Residential Addresses. IDR 500,000 Flat Rate Shipping & Handling is available for Region 2. Free Shipping is available for orders above IDR 800,000 in merchandise value shipping via Standard service to Residential Addresses.
What if my package is late or lost?
If your order hasn't arrived, please call the carrier and allow one additional business day past the delivered scan, or one additional business day after your shipping time frame. If your package still has not arrived, please contact our customer care team from Monday-Friday, 9:00am-6:00pm JKT.
NOTE: Be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.
What if my item arrives damaged?
If your order arrives with a damaged or defective item, you are required to provide the documentation of the items with pictures and unboxing videos and please contact our customer care team from Monday-Friday, 9:00am-6:00pm JKT. We will be happy to take a look at your order and discuss options!
ADDITIONAL SHIPPING GUIDELINES
Delivery Estimates are based on two factors: order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding Public Holidays. During peak periods you may experience longer than average order processing time.
Bath & Body Works will determine the most efficient method of delivery based on your shipping address.
Shipping & handling will be charged at the time of order being placed. If your order includes a pre-order or backordered item, shipping & handling charges will be assessed for the entire order at the time of the initial shipment.
Shipping & handling is a taxable service.